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Senior Executive Resume Sample 2


Senior Executive Resume Sample 2
Senior Executive Resume Sample 2
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Bradley H. Jensen
Jensen_55@mac.com
12345 Knox Drive Cell: (862) 555-1212
Rosharon, TX 77583 Home: (281) 555-1212
SENIOR EXECUTIVE PROFILE: OPERATIONS / GENERAL MANAGEMENT
Guiding Strategic Planning, Operational Controls, and Change Management
to Build Profitable Organizations in Challenging Markets
Versatile, holistic leader with 20+ years of experience driving sustainable growth in finance, technology enablement,
and professional services business units serving Fortune 500 clients.
Repeatedly achieved double-digit profitability improvements, paring expenses while improving customer
satisfaction, quality, and employee engagement/retention. Areas of impact include:
Strategic Planning & Leadership
Marketing & Business Development
Finance, Accounting, & Budgeting
Human Resources/Team Building
Revenue & Profit Growth
New Product/Service Development
Information Systems
Strategy
Mergers & Acquisitions
Lean Operations
PROFESSIONAL EXPERIENCE:
Jackson Associates Palatine, IL 2006 to 2009
Leading provider of HR benefits, outsourcing, and consulting services in the U.S. and U.K. 25,000 employees. 30 countries. $3B sales.
SENIOR DIVISION OPERATIONS EXECUTIVE
Doubled sales performance and profitability by establishing robust, systematic business development tools.
Owned P&L accountability for U.S. and India operations. Implemented delivery model, call center, and quality
programs. Steered product strategy for core benefits platform. Directed $250M in M&A activity and headed 3,000-
member organization with 12 direct reports and $150M budget.
$20M Global Sourcing Delivery Model: Absence of critical toolsimplementation methodology, cost
tracking, supply/demand metrics, PMO practices, pipeline reportingwas resulting in poor quality, inefficient
operations and compromised profitability.
Delivery Model Savings
Strengthened business decisions with real-time
dashboards and long-range strategies.
Achieved critical organizational restructuring,
hiring 150 new resources in record time to support
increased demand. Achievement was noted in the
New York Times Magazine.
Generated record $147M in new revenue while
increasing margins.
0
10
20
30
40
2007 2008 2009 (P)
$M
$20M Call Center Turnaround: High call volume (18M annually), stagnant productivity metrics, and high FT-
to-PT ratio was fueling significant costs.
Improved handle time by 15%, from 7.53 minutes to 6.43 minutes with efficiency training program.
Achieved labor expense savings by relocating call center to Charlotte, NC.
Increased span of control from 13:1 to 19:1.
Realized $3.3M in 1
st
-year savings, $7M to-date.
Senior Executive Resume Sample 2
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