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Customer Service Resume Sample 2

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Customer Service Resume Sample 2 Page 2
Customer Service Resume Sample 2
Recognized as "#1 Customer Service Rep" (out of 20 reps in division) in Fall 2004. Ranking was
based on accuracy, customer service, duration of calls and availability.
Co-developed on-the-job training program that reduced training time from eight weeks to five.
Contributed to an 8% sales increase in 2004 by improving lead-generation and sales-tracking
techniques.
EDUCATION
4/2001-6/2001, ActionStudies Customer Service Skills Training, Hartford, CT
Completed five 4-hour modules of customer service training. Topics included how to:
Greet transfer and hold calls
Build rapport, listen, clarify and manage conversational flow
Manage upset customers, conflicts and challenging situations
Deliver outstanding service, exceed expectations and build long-term loyalty
Work in teams and in a self-directed environment
9/1996-6/2000, XYZ High School, Hartford, CT
SKILLS
Skill Name
Skill Level
Last Used/Experience
Customer Service
Expert
Currently used/10 years
Call Center Service Operations
Expert
Currently used/10 years
Complaint Handling/Dispute Resolution
Expert
Currently used/10 years
Sales Lead Generation
Expert
Currently used/10 years
Data Entry/Records Management
Expert
Currently used/10 years
Multiline Phone Use
Expert
Currently used/10years
MS Word, Excel and Access
Intermediate
Currently used/8 years
ADDITIONAL INFORMATION
Willing to relocate
Willing to travel up to 25% of the time
!
Customer Service Resume Sample 2
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