At Speedy Template, You can download Service Level Agreement Template 3 . There are a few ways to find the forms or templates you need. You can choose forms in your state, use search feature to find the related forms. At the end of each page, there is "Download" button for the forms you are looking form if the forms don't display properly on the page, the Word or Excel or PDF files should give you a better reivew of the page.
4. Scope of Services:
[The scope of services should provide a detailed description of IT services that will be provided
by the secretariat. Ideally, it should provide performance goals or metrics for success. In some
cases, SIOs might elect to organize this section in two parts, one delineating the roles and
responsibilities of the secretariat, and one delineating the roles and responsibilities of the agency.]
Example 1:
Portal Support
Portal support services will be available 100% of the time on each workday between
08:00a.m and 5:00p.m. Coverage during other periods will be provided as identified below.
Liaison support services with Portal Operations supplied by ITD at the MITC are available
100% of the time each workday.
All feedback comments and questions received from the public as well as internal sources
will be tracked and forwarded to the appropriate agency contact.
Agency Liaisons requesting services for posting content in the HHS/Mass.gov Portal
should complete a “Content Submission request form,” attach content and e-mail to HHS
WEB Services mailbox at hhswebservice@state.ma.us. Content Submission forms can be
found at http://healthnet.ehs.govt.state.ma.us/eohhs/eohhs_web_intranet.htm. All requests
must comply with the stated legal statutes and internal policies set forth by Mass.gov and
HHS with regard to ADA Compliance and all other relevant content development
guidelines.
Category
Hours
Notes
Normal Business Day
8:00 AM to 5:00 PM
Monday thru Friday.
Holiday Coverage
None
On Call could be utilized if funding exists
Off-Hours(Non-business hours,
and weekends) Coverage
On Call
Coverage will be provided only for HHS Statewide
emergencies
Inclement Weather Coverage
8:00 AM to 5:00 PM
Monday thru Friday.
Skeleton staffing will be available if possible.
The table below identifies specific responsibilities and availability for various