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Fees:
Silver Package - $199 annually
Gold Package - $499 annually
Package charges will be processed on anniversary date of agreement unless client cancels services within 30 days of said date.
Hourly Rates for Services Not Covered by Fixed Fee: $175 First hour, $75 for each additional hour
Payment Terms and Schedule:Visa, MasterCard, AmericanExpress, check
Reimbursement of Expenses:
Client will reimburse IPS for any shipping expenses related to replacement of warrantied parts on their existing Gaia Power TowersystemsClient
will reimburse IPS at .55 centsper mile for any service related issues outside tri state area.
B.Timeline: Except as otherwise set forth herein, the Services contemplated by this Service Agreement shall commence as of the Effective
Date.
C.Term: The term of this Service Agreement is as follows:
Initial Term:
1 year annuallyrenewable
Renewal Term:
Annually renewable on anniversary date
D.Service Levels.Telephone support will be available 8AM-6PM 7 days a week. Messages left after hours will be returned within 24
hours. On Site customersupportis available 9AM-5PM Monday through Friday. After hours service/weekendavailable upon requestsubject to
availability.
E.Customer Obligations: Customer shall be responsible for the following:
•Customermay be required to conduct preliminary diagnostic steps or provide additional information related to a support request, prior to a
technician being dispatched to Customer's facility; and