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Service Agreement Template 2

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Service Agreement Template 2 Page 2
Service Agreement Template 2
ii
Fees:
Silver Package - $199 annually
Gold Package - $499 annually
Package charges will be processed on anniversary date of agreement unless client cancels services within 30 days of said date.
Hourly Rates for Services Not Covered by Fixed Fee: $175 First hour, $75 for each additional hour
Payment Terms and Schedule: Visa, MasterCard, American Express, check
Reimbursement of Expenses:
Client will reimburse IPS for any shipping expenses related to replacement of warrantied parts on their existing Gaia Power Tower systems Client
will reimburse IPS at .55 cents per mile for any service related issues outside tri state area.
B. Timeline: Except as otherwise set forth herein, the Services contemplated by this Service Agreement shall commence as of the Effective
Date.
C. Term: The term of this Service Agreement is as follows:
Initial Term:
1 year annually renewable
Renewal Term:
Annually renewable on anniversary date
D. Service Levels. Telephone support will be available 8AM-6PM 7 days a week. Messages left after hours will be returned within 24
hours. On Site customer support is available 9AM-5PM Monday through Friday. After hours service/weekend available upon request subject to
availability.
E. Customer Obligations: Customer shall be responsible for the following:
Customer may be required to conduct preliminary diagnostic steps or provide additional information related to a support request, prior to a
technician being dispatched to Customer's facility; and
Provide adequate access to facility
Contact Information:
Telephone: 1-800-618-9774
914-449-2003
Email: service@ipowerltd.com
ACCEPTED AND AGREED: CUSTOMER:
Select:
Name: _____________________________
Silver Package $199 Billing Address: _____________________
_____________________
Contact: _____________________
OR _____________________
Credit Card #_______________________
Gold Package $499 Exp. Date _______________________
CCV 3 or 4 digit code________________
(Located on back of credit card)
Signature X________________________
Service Agreement Template 2