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Customer Service Survey Template

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Customer Service Survey Template
Customer Service Survey Template
[Company Name]
[Street Address]
[City, ST ZIP Code]
How can we improve
Please take a moment to help us improve your experience at [Company Name]. When you’re done, please drop
the questionnaire in the blue box at the front of the store.
Product Quality
How often do you come to [Company Name]
Every day
4 or 5 times a week
3 or fewer times a week
First time
How would you rate our [type of products]
Consistent high quality
Generally good
Quality varies daily
Poor quality
What do you typically purchase
[product 1]
[product 2]
[product 3]
[product 4]
[product 5]
Other
How would you rate our [type of products]
Consistent high quality
Generally good
Quality varies daily
Poor quality
Service and Environment
How long did you wait for your order to be taken
Immediate service
Less than 1 minute
1 to 3 minutes
More than 3 minutes
How long did you wait for your product after ordering
Less than 1 minute
1 to 3 minutes
3 to 5 minutes
More than 5 minutes
How would you rate the staff
Friendly and helpful
Average
Varies on each visit
Poor service
Was the store clean and inviting
Yes
No
Additional Comments
About You (optional)
Name
Address
Phone
Email
May we add you to our mailing list, which offs news and exciting promotions Yes No
Thank you for your participation!
Customer Service Survey Template