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Customer Service Resume Sample 2

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Customer Service Resume Sample 2
Customer Service Resume Sample 2
185 Maple St.
Sometown, CT 55555
Home: (860) 555-5555
Polished, professional customer service rep offering:
10 years of experience providing customer support in busy call center environments for public
utility and insurance industry employers.
An unwavering commitment to customer service, with the ability to build productive relationships,
resolve complex issues and win customer loyalty.
Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively,
and use tact and diplomacy to find common ground and achieve win-win outcomes.
Customer Service Representative
5/2005-Present, ABC Utility Company, Hartford, CT
Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm
angry callers, repair trust, locate resources for problem resolution and design best-option solutions.
Interface daily with internal partners in accounting, field services, new business, operations and consumer
affairs divisions.
Key Accomplishments:
Managed a high-volume workload within a deadline-driven environment. Resolved an average of
550 inquiries in any given week and consistently met performance benchmarks in all areas (speed,
accuracy, volume).
Became the lead "go-to" person for new reps and particularly challenging calls as one of the
company’s primary mentors/trainers of both new and established employees.
Helped company attain the highest customer service ratings (as determined by external auditors) --
earned 100% marks in all categories including communication skills, listening skills, problem
resolution and politeness.
Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus
and dependability in performance evaluations.
Completed voluntary customer service training to learn ways to enhance customer satisfaction and
improve productivity.
Customer Service Agent
2/2001-5/2005, DEF Insurance Company, Hartford, CT
Handled incoming calls from policyholders, responding to inquiries, resolving problems and correcting
policy errors. Provided quotes and executed online policy changes for auto, home and excess liability. Used
consultative selling techniques to provide leads for telesales personnel.
Key Accomplishments:
Customer Service Resume Sample 2