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Customer Satisfaction Survey 2


Customer Satisfaction Survey 2
Customer Satisfaction Survey 2
Accomplished by: Date :
Designation:
Company Name:
We strive to create excellence in customer's satisfaction. In line with this corporate mission, we have prepared this survey to help us identify
the areas which we need to improve to be of better service to your company.
Kindly rate our performance from I to 10 using the applicable box, based on the following criteria :
9 - 10 Excellent
7 - 8 Very Satisfactory
5 - 6 Satisfactory
3 - 4 Below Satisfactory
1 - 2 Poor
A
dditionally, rate the importance of each topic from 1 (not important) to 10 (very important) for your company.
Remarks
I. Pro
d
uc
t
Q
ua
lity
The overall product conformity compared to your quality requirements
The product hy
g
iene & food safety as compared to your requirement
s
The condition of production facilities as compared to your requirements
II. Pro
d
uc
t
Deve
l
opmen
t
The product desi
g
n compared to your requirement
The prototype quality compared to your packa
g
in
g
requirement
III. Pro
d
uc
t
Lea
d
ti
mes
The time to market for desi
g
ns and samples of new products
The production lead time for on
oin
products
IV.
C
us
t
omer
S
uppor
t
S
erv
i
ces
General professionalism and promptness of quotes
Responsiveness and attitude towards your production requirements
The handlin
g
of complaints and after sales information
The concerned personnel are easy to contac
t
V. Pr
i
ce
f
or per
f
ormance
New pro
j
ect and toolin
g
quality meet your price expectation
The product quality & services meet your price expectation
VI. Lo
gi
s
ti
cs an
d
d
e
li
ver
i
es
Deliveries are on time with accurate schedulin
g
, information
and documentatio
n
Products are in perfect condition upon delivery
Trucks are in
g
ood and clean condition with courteous personel
VII. Are we able to act as real business partners to your company Please explain.
VIII. Have our services to your company chan
g
ed over the past year
(
For better or worse
)
Please explain.
IX. Please write down any su
gg
estions or remarks you may have for us.
Fax.: +32 14 46 27 64 or mail info@miko
p
ac.co
m
Thank
y
ou for
y
our coo
p
eration to com
p
lete this surve
y
.
Performance
(
1 - 10
)
Importance
(
1 - 10
)
CUSTOMER SATISFACTION SURVEY
FORM 04 KWA 57 ed. A
Customer Satisfaction Survey 2