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Accomplished by:Date :
We strive to create excellence in customer's satisfaction. In line with this corporate mission, we have prepared this survey to help us identify
the areas which we need to improve to be of better service to your company.
Kindly rate our performance from I to 10 using the applicable box, based on the following criteria :
9 - 10 Excellent
7 - 8 Very Satisfactory
5 - 6 Satisfactory
3 - 4 Below Satisfactory
1 - 2 Poor
dditionally, rate the importance of each topic from 1 (not important) to 10 (very important) for your company.
The overall product conformity compared to your quality requirements
The product hy
iene & food safety as compared to your requirement
The condition of production facilities as compared to your requirements
The product desi
n compared to your requirement
The prototype quality compared to your packa
The time to market for desi
ns and samples of new products
The production lead time for on
General professionalism and promptness of quotes
Responsiveness and attitude towards your production requirements
of complaints and after sales information
The concerned personnel are easy to contac
ect and toolin
quality meet your price expectation
The product quality & services meet your price expectation
Deliveries are on time with accurate schedulin
Products are in perfect condition upon delivery
Trucks are in
ood and clean condition with courteous personel
VII. Are we able to act as real business partners to your company Please explain.
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