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Customer Satisfaction Survey 1

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Customer Satisfaction Survey 1
Customer Satisfaction Survey 1
Customer Satisfaction Survey
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[Date]
1
Customer Satisfaction Survey
[Company Name]
[Company Address]
[City, ST ZIP Code]
[Company Name] requests your help. Please complete the following Customer Satisfaction Survey based on the
project we recently completed for your organization. Thank you for your time.
Customer Name:
Project Name:
Project Number:
[Customer Name]
[Project Name]
[Project Number]
Project Manager/
Stakeholder:
Date:
[Project Manager]
[Date]
1. Did the project team deliver the results and quality that were promised
!
!
!
More than expected
!
Consistently more
1a. Were key project deadlines met with a “whatever it takes” attitude
!
!
!
More than expected
!
Consistently more
1b. Was consistent discipline and direction provided on approach, scope, and schedule
!
!
!
More than expected
!
Consistently more
1c. Did the project team guide your staff and project results Were they “team players”
!
!
!
More than expected
!
Consistently more
2. The project process was …
!
!
!
Better than expected
!
Consistently better
2a. Was there open and timely communication Did the project team act as a team
!
!
!
More than expected
!
Consistently more
Customer Satisfaction Survey 1
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